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SHIPPING & DELIVERY

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SHIPPING POLICY

  1. We offer FREE Shipping throughout all States and Union Territories in India.
  2. We try to ship all orders on the same or next working day after the order is confirmed. If we have the ordered product in our limited stock (less than 3 pcs), we ship the order on the same or next working day after the order is confirmed. If we do not  have the ordered product in stock, the same will be couriered to us by Chinapost, legally from China, and we shall  send the product to you once we receive it. Sometimes, customs clearance may take a little longer time, which may in turn delay the shipment. Kitchen Knives and very small knives are in stock always.
  3. To provide you with an excellent and hassle free shopping experience, we use  premier Indian couriers or India Speed Post (www.Indiapost.gov.in) to ship all your orders..
  4. Shipping time varies based on the location you reside in.
  5. Once an order ships - you will receive a mail with the details about your shipment. You can use the information contained in the mail to track your shipment.
  6. Order with Gift Packing needs 24 hrs extra to ship the Product. In all cases you will be duly notified of your order.

PRODUCT DISCLAIMER

WAIVER OF LIABILITY, RELEASE, ASSUMPTION OF RISK AND INDEMNITY AGREEMENT

YOU MUST BE 18 YEARS OLD OR OLDER TO ORDER FROM WWW.KNIVESINDIA.COM

Please note that this product is being offered for sale on www.knivesindia.com as an artifact for decoration at home and to use in the kitchen or for gardening , with absolutely blunt edges and any attempt to alter, remove from permanent mounting and use or suggestion as a weapon, or harm anyone intentionally makes the individual / buyer of this item responsible for all legal consequences in India and Cashcow Augmentation Systems, its management and its employees will not be liable for any such actions of yours. The buyer is strictly responsible for knowing what the laws are in their area regarding the carrying and possession of any knife that they purchase from us. Read the Indian arms Act 1959 , Arms Rules 2016 and Local Public Safety Policies.

WAIVER OF LIABILITY, RELEASE, ASSUMPTION OF RISK AND INDEMNITY AGREEMENT

When you order and purchase knives or merchandise (collectively, “merchandise”) from www.knivesindia.com, you represent that you are of legal 18 years of age to purchase the merchandise ordered and that our merchandise can be purchased and owned in your place of residence, state, union territory, country. www.knivesindia.com does not represent or warrant that any specific purchaser may legally purchase, own, or possess the merchandise ordered. Please check your local laws.

You agree that you will use merchandise purchased from us, in a safe and legal manner, consistent with all applicable laws, recognized safety rules, and good common sense. You further agree that you will train and supervise minors in the use of our merchandise and that you will take such steps as may be reasonably necessary or required by applicable law to keep our merchandise out of the hands of minors and untrained and/or immature individuals.

When you purchase merchandise from www.knivesindia.com, you agree to assume all risks related to and/or arising from your ownership and use of our merchandise. You agree to indemnify and hold www.knivesindia.com harmless from any and all claims brought by any person or entity against www.knivesindia.com related to and/or arising from your ownership and/or use of our merchandise.

Our knives and merchandise will only be sold to individuals who can legally purchase and own such items in the jurisdiction where they reside. Your purchase of our merchandise, whether in www.knivesindia.com, www.eassycart.com , in person, by telephone, by mail, by fax, or over other Internet means , legally binds you and your heirs, assigns, transferees, and personal representative to the above.

We appreciate your business!

RETURNS POLICY

 Knivesindia.com guarantees utmost satisfaction to all customers. However, in the unlikely case that you are not satisfied with your purchase, we have a no-hassle return policy. In case you receive a damaged/defective product, please get in touch with us no later than 2 business days of receiving the product parcel at support@knivesindia.com or +91-9849136131, and we will review your complaint, and exchange the item or give you a refund. 

Customers are responsible for bearing the RETURN COURIER charges, while returning the ordered product for whatever reason stated. The returned item has to be shipped back to us no later than 24 hrs of receiving the order by India Speedpost courier.

If you receive a damaged or defective item, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product. You will need to  ship the item back to us using India Speedpost. Any items returned not in new or unused condition will be shipped back to the purchaser at their expense.

SHIP TO 

Cashcow Augmentation Systems
Flat No.D-302, NCL LB Godavari, Pipeline Road,
Petbasheerabad, Quthbullapur, Hyderabad, Telangana, India
Pin Code : 500067
Mobile : +91-9849136131
support@knivesindia.com

REFUND POLICY

  • You shall be entitled to a refund only if you pre-pay for your order at the time of placing your order on the Platform and only in the event of any of the following circumstances :
  • Your order packaging has been tampered or damaged at the time of delivery;
  • We cancelling your order due to :
  • Your delivery location falling outside our designated delivery zones.
  • Failure to contact you by phone or email at the time of confirming the order booking.
  • We cancelling the order at the time of confirmation due to unavailability of the items you ordered at the time of booking.
  • We may cancel the order for not complying with the Indian Arms Act and legal age.

Our decision on cancelling an order or refunds shall be at our sole discretion and shall be final and binding.

All refund amounts shall be credited to your account within 3-5 business working days in accordance with the terms that may be stipulated by the bank which has issued the credit / debit card.

In case of payment at the time of delivery COD, you will not be required to pay and accept the order under the following conditions :

  1. Orders where the packaging has been tampered or damaged.
  2. Wrong order being delivered; or
  3. Items missing from your order at the time of delivery.

Please check right in front of the Courier delivery boy. You have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person.

Also, please call our customer care at 9849136131 or email us at support@knivesindia.com  mentioning your Order ID, incase of any complaints. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back to us.